Worldwide Shipping Information
Nitro Smile has a Fast cost-effective service to send parcels to 53 key destinations worldwide.
We use International Air Post service for parcels up to 3kg. It has a 2 - 10 working day delivery target.
You have the peace of mind of knowing your mail is tracked at key points until it reaches its destination and, if possible, a signature is collected on delivery.
- New Zealand (Domestic) 1-2 working days
- Australia (Zone A) 3 - 10 Working days
- South Pacific (Zone B) 4 - 10 Working days
- Asia (Zone C) 4 - 10 Working days
- North America, UK and Europe (Zone D) 6 - 10 Working days
- Rest of the world (Zone E) 6- 10 Working days
You can expect that your item will usually arrive at its destination within the timeframe specified for each service. Because New Zealand Post does not directly control all parts of the delivery chain, we can’t guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or is held in Customs, may take longer.
New Zealand (Domestic) 1-2 working days
Australia (Zone A) 3 - 10 Working days
South Pacific (Zone B) 4 - 10 Working days
American Samoa, Cocos Islands, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and F
Asia (Zone C) 4 - 10 Working days
Brunei Darussalam, Cambodia,China - People's Republic of, Federated States of Micronesia, Guam, Hong Kong, Indonesia, Japan, Korea - Democratic People's Republic of (North), Korea - Republic of (South), Laos People's Democratic Republic, Macau, Malaysia, Marshall Islands, Midway Island, Myanmar, Northern Mariana Islands, Palau, Papua New Guinea, Philippines, Singapore, Taiwan, Thailand, Timor Leste, Vietnam, Wake Island
North America, UK and Europe (Zone D) 6 - 10 Working days
Alderney, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States of America
Rest of the world (Zone E) 6- 10 Working days
Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Azores, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Colombia, Comoros, Congo, Democratic Republic (formerly Zaire), Costa Rica, Côte d'Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, French Guiana, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guinea Bissau, Guinea, Guyana, Haiti, Honduras, India*, Iran, Iraq, Israel, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestinian Territory, Occupied, Panama Republic, Paraguay, Peru, Pitcairn Island, Puerto Rico, Qatar, Reunion, Russian Federation**, Rwanda, Saint Barthelemy, Saint Helena, Saint Kitts-Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and Grenadines, São Tomé and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sint Eustatius, Sint Maarten, Somalia, South Africa, South Georgia, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syrian Arab Republic, Tajikistan, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Turkmenistan, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Virgin Islands (British), Virgin Islands (USA), Yemen, Zambia, Zimbabwe
Will the customer have to pay customs/duties/taxes
All deliveries go through traditional customs clearances which may require customers to pay any applicable duties and taxes on arrival. It’s also best to check with your local laws to see when you would have to pay duties/taxes on imported purchases and for what kinds of items. You should also ask the merchant shipping the item if there may be any duties or taxes owed on arrival. They might have a lot of experience shipping to your country already and have a better idea of whether or not duties/taxes will be owed on arrival.
We are here to make sure that you have a great experience with Nitro Smile. We always will do our very best to answer any questions that you might have, as we want you to keep coming back.
"Quality Service means Happy Customers"